‘Everything can be fixed’, Food To Save CEO says about viral case of 15 almost expired cookie packs | Startups

One of them was Felipe Mesquita. In a post on In the video, which has exceeded 4.4 million views, the customer says that there was an order for a package of products with products worth 45 reais, for which he paid 15.99 reais.

Founded during the pandemic, Food To Save works with surplus or near-expiration products in establishments such as bakeries, patisseries and markets, including major brands such as hotel chain Accor, drinks app Zé Delivery, Kibon and Cacau Show. More than 3,000 institutions are registered on the platform and receive additional income from the sale of these products, which are initially thrown away.

If the problem is not solved, the institution may be deprived of accreditation. “Throughout our history, there have been very few such cases. A person makes mistakes and everything is subject to correction, but if there is persistence, if it is completely outside our principles, it makes no sense to us. There is a clear rule of legal control so that the program works well,” he said. The company says it has refunded the amount paid to customers affected by the cookie case.

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