Jobs and Employment Information about jobs, labors, experiencies and news Related Articles
Artificial intelligence is here to stay BBVA implemented the system in 2025 that will benefit your customers. A couple of years ago, AI revolutionized new technologies by providing innovative programs that They simplify many daily processes. The first impression was not very good, but gradually it was accepted.
In particular, artificial intelligence (AI) is a branch of computing that seeks to create systems capable of perform all kinds of tasks which usually require human intelligence. These tasks include things like learning, reasoning, problem solving, perception (eg vision and speech recognition) and decision making.
However, artificial intelligence has also been used irresponsibly endangers the integrity of people. Any well used tool will be very useful but there are those who do it wrong. There have been cases of AI-based bullying that modifies people’s photos, raising doubts among the public a significant part of the population.
Despite this, tools such as Chat GPT are already part of everyday life and their use it’s not illegal quite the opposite. We used to look for information in an encyclopedia or Google search engine, now it’s an app It gives us the keys and simplifies our work. For this reason, BBVA has also joined the artificial intelligence trend in search of quick solutions for employees and customers.
BBVA and its new artificial intelligence
BBVA uses the capabilities of artificial intelligence to improve the efficiency of its operations legal operations, data management and technological development. These innovations allow the bank to significantly speed up internal processes and improve the quality of services they offer to their thousands of customers.
First of all, the consulting department implemented a personalized assistant based on ChatGPT, specifically designed to manage over 40,000 legal client inquiries per year. The AI has been fed to function properly internal and external documentation, such as product specifications and legal regulations.
Its implementation was a complete success, reducing waiting times and allowing resolve most issues in less than 24 hours. It also led BBVA agents to reduce their workload, more easily respond to requests that require a personalized response that AI still can not give.
On the other hand, another GPT is developed for optimization placing information in BBVA’s unique data model. This model will have a huge amount of data from different areas of the bank such as finance, marketing and technology. Through a conversational interface, Employees can quickly find the type of data they need, identify those responsible and learn how they have been used in other programs.
Other artificial intelligence tools
The organization thought about helping both customers and employees. In the technological sphere, BBVA developers implement tools such as ChatGPT and GitHub Copilot to optimize your work. These technologies help to improve the quality of the existing code, create new functionality and translate code between programming languages.
Finally it is achieved significant time savings when documenting processes and making technological changes. As a result, they increased productivity and work efficiency, positioning the bank as a leader in the adoption of artificial intelligence in the financial sector, one of the most complex.
