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Irish airline Ryanair is seeking €15,000 in damages from a passenger who caused an altercation on a flight in April 2023 that forced the crew to divert the plane between Dublin and Lanzarote, Spain, to land in Porto. The company explained in a statement that this case will serve as a warning to other passengers and that it will take legal action against other conflicted customers.
The low-cost carrier, which warned in late December that it was going to adopt a “zero tolerance” policy for violent passengers following the conviction of a customer who disrupted a flight to Athens in July 2020, is looking to crack down even further. policy against “conflict passengers”.
Ryanair announced in a statement to EFE on Wednesday that it would continue to take “strong measures” to deal with “bad passenger behaviour” on board planes. The company said the civil action, filed in a Dublin court against the passenger, was part of a “major offensive” to address the issue.
The incident, he noted, kept 160 passengers at the Portuguese airport “throughout the night” who “suffered unnecessary disruption and also lost an entire day’s holiday” due to “completely inexcusable and unacceptable” behaviour.
According to Ryanair in a statement, the €15,000 that the company demanded from the conflicting customer was calculated on the basis of additional accommodation costs, passenger costs and boarding costs.
The company’s CEO, Michael O’Leary, recalled that cases of violent fights on board planes are now much more common, especially on some routes to holiday destinations. Last August, the manager raised the possibility that passengers could consume only two alcoholic drinks at airports to avoid incidents before and during flights.
In his opinion, airport authorities should introduce a limit for each boarding pass to reduce the risk of fights, which he said also increases with the delays affecting some airports with longer waiting times.
